Contact

Complaints

Centrus has procedures which provide for the prompt and effective handling of clients’ or other stakeholders’ complaints.
The Firm conducts its business in accordance with all applicable laws and regulations, including the requirements of the FCA and Central Bank of Ireland as appropriate.

 

 

Complaints Management Function

The Firm has established a complaints management function (“CMF”) which is responsible for the investigation and resolution of complaints. The CMF is performed by the Firm’s compliance function, and the Firm’s Compliance Officer has overall responsibility for complaints handling.

Complaints should be directed to Compliance in the first instance who will examine the complaint and respond to acknowledge its receipt, confirming which member of senior management will respond to the complainant.

 

 

How to Make A Complaint

If you have a complaint, please contact the Firm’s Compliance Officer with details using the form provided here.  You may make a complaint in person, by telephone or in writing:

 

Telephone:   +44 (0) 203 846 5705

Email:             CFALCompliance@CentrusAdvisors.com

Address:        Centrus, 3 Lombard Street, London, EC3V 9AA

 

 

Our Complaints Procedure

  1. Once a complaint is made, we will send you a response acknowledging receipt of your complaint promptly and without undue delay, enclosing a copy of this procedure.

  2. We will then investigate your complaint diligently and impartially. We may request that you provide additional information to assist us with our investigation.

  3. We will keep you informed of the progress of our investigation and, if appropriate, our proposed action to resolve your complaint.

  4. If you accept our proposed action to resolve your complaint we will conclude the matter promptly.

  5. We will take all reasonable steps to resolve your complaint promptly.

 

Please click here to download the Complaints form